Confirmation that the ordered Fruit Bushes arrived at Lunch Time today.
Outside packaging undamaged. Inside packaging undamaged. Bushes in good condition.
Many thanks for your excellent service, rapid response and prompt delivery. I would recommend you to others seeking Soft Fruits.
Standard Delivery: £4.95
Free Delivery when you order 5 or more products *
Please note that all orders from the following postcodes will incur a delivery surcharge which will be added on when you enter your address.
£3.50: AB31-38/AB41-56/FK17-21/IV1-40/IV52-54/IV63/KW1-15/PH15-26/PH30-41/PH49-50/PA21-40
£5: BT/GY/HS/IM/IV41-51/IV55-56/JE/KA27-28/KW15-17/PA20/PA41-49/PA60-78/PH42-44/PO30-41/TR21-25/ZE
* Free delivery available on 8 or more items for all postcodes in the £5 surcharge range above. Free delivery does not include sundry items as one of the 5/8 items and applies to plants only. We reserve the right to add on a delivery charge when sundry items are included in an order and free delivery is applied incorrectly.
Current lead times for retail orders: 24-48hrs.
From 1st January 2021, due to new regulations introduced as a result of the UK's exit from the EU, we very much regret that we are unable to deliver plants out-with the UK.
All plants leaving the UK are now required to be issued with a phytosanitary certificate. A phytosanitary certificate certifies the health of each plant leaving our premises and will limit the spread of harmful plant diseases. However, each certificate costs £40.
For deliveries the size of ours, this just doesn't make sense for us or for our international customers, and so we have made the difficult - but necessary - decision to stop selling our plants internationally. We do very much hope that this will be a temporary measure and look forward to resuming trading internationally in the future.
Our parcels are handled by DPD using a 24hr service which applies to most areas of mainland UK with the exception of more remote & outlying regions. DPD provides unrivalled tracking of your package ensuring you know where it is every step of the way, as well as providing you with a 1hr delivery window.
Orders are generally turned around within 48hrs - we aim for 24hrs as much as possible. The exception to this is during the lead up to the bare root season which begins in early November when pre-season orders will be collated for dispatch as soon as the stock is ready.
During the late Spring & Summer months, orders placed after 10AM on a Thursday will not be dispatched until the following Monday as we like our stock to arrive in prime condition so this means avoiding weekends!
