Many thanks for the prompt and most efficient service, the goods have
arrived in good condition. It is a pleasure to receive such as service, one
often has to chase or correct so many orders. All the best,
Standard Delivery: £4.95
Free Delivery when you order 5 or more products *
Please note that all orders from the following postcodes will incur a delivery surcharge which will be added on when you enter your address.
£3.50: AB31-38/AB41-56/FK17-21/IV1-40/IV52-54/IV63/KW1-15/PH15-26/PH30-41/PH49-50/PA21-40
£5: BT/GY/HS/IM/IV41-51/IV55-56/JE/KA27-28/KW15-17/PA20/PA41-49/PA60-78/PH42-44/PO30-41/TR21-25/ZE
* Free delivery available on 8 or more items for all postcodes in the £5 surcharge range above. Free delivery does not include sundry items as one of the 5/8 items and applies to plants only. We reserve the right to add on a delivery charge when sundry items are included in an order and free delivery is applied incorrectly.
Current lead times for retail orders: 24-48hrs.
From 1st January 2021, due to new regulations introduced as a result of the UK's exit from the EU, we very much regret that we are unable to deliver plants out-with the UK.
All plants leaving the UK are now required to be issued with a phytosanitary certificate. A phytosanitary certificate certifies the health of each plant leaving our premises and will limit the spread of harmful plant diseases. However, each certificate costs £40.
For deliveries the size of ours, this just doesn't make sense for us or for our international customers, and so we have made the difficult - but necessary - decision to stop selling our plants internationally. We do very much hope that this will be a temporary measure and look forward to resuming trading internationally in the future.
Our parcels are handled by DPD using a 24hr service which applies to most areas of mainland UK with the exception of more remote & outlying regions. DPD provides unrivalled tracking of your package ensuring you know where it is every step of the way, as well as providing you with a 1hr delivery window.
Orders are generally turned around within 48hrs - we aim for 24hrs as much as possible. The exception to this is during the lead up to the bare root season which begins in early November when pre-season orders will be collated for dispatch as soon as the stock is ready.
During the late Spring & Summer months, orders placed after 10AM on a Thursday will not be dispatched until the following Monday as we like our stock to arrive in prime condition so this means avoiding weekends!
