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The communication by email is first class

The communication by email is first class

David Eccott
May 18, 2020
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The communication by email is first class

I would like to comment on your first class operation. I ordered two varieties of rhubarb and I am extremely pleased with the excellent quality of the plants, but I would also like to comment on the quality of the service. The communication by email is first class and I was never in doubt when my plants were going to arrive.

From the placing of the order, you acknowledged immediately and from your dispatch notification it was then taken over by your delivery company DPD Local. The communication was excellent and the plants were well packaged.

The added bonus was the pdf of your comprehensive planting instructions and plant aftercare of your complete range. On reading your website and being a customer I can truly confirm that you are a company that cares about your products and want the best for your customers.

I am very happy with the Jostaberry you sent me. It arrived as a healthy, well established plant, on time and well-packaged. It has been planted and I look forward to seeing it grow in the spring.

John Hudson

Thank you for efficiently dealing with my order. I appreciated the additional ‘Planting Care and general advice’ as an email attachment. What impressed me most was the solid, secure packaging for the raspberry canes, blueberries and strawberry plants ordered. The plants are really healthy and arrived in perfect condition after more than a 450 mile journey. Heartily recommended.

Mrs P. Smith. Essex

Just a quick note to say how impressed I am with the potted plant and the packing of my order. Thanks again.

Bill Mainman

Many thanks for the Blackberry plant received on time today. The strong plant is in excellent condition and the packing is faultless. With this quality of your plants and service, I would strongly recommend purchases to others. Many thanks for the excellent service

Brian

Many thanks for the prompt and most efficient service, the goods have
arrived in good condition. It is a pleasure to receive such as service, one
often has to chase or correct so many orders. All the best,

Geoffrey Fuller

Wow. The best plants I have ever received. The packaging was well designed and fit for purpose. Plants arrived very quickly and in perfect condition. Courier company delivered within less than 24 hours to the other end of the UK.

Andrew Aspital

The plants arrived extremely well packaged and plants in excellent condition. The planting guide that accompanied the goods was concise and easy to follow.

Roger Sharp

From start to finish – excellent. Received helpful advice, delivery was super quick and packaging superb.

Sandra Paton

Really helpful people. Blackcurrant arrived in good time and incredibly well packed, I would buy from these guys again with no problem. First class.

Ash Clarke

Absolutely brilliant shopping experience. The company is in contact with you from start to finish. Blueberry arrived in excellent condition I would highly recommend this company and I am using again.

Clare Baguley

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James McIntyre & Sons © | Website by Wolfberry Media

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Current lead times for retail orders: 2-3 working days.
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Delivery Options

Standard Delivery: £4.95

Free Delivery when you order 5 or more products *

Please note that all orders from the following postcodes will incur a delivery surcharge which will be added on when you enter your address.

£3.50: AB31-38/AB41-56/FK17-21/IV1-40/IV52-54/IV63/KW1-15/PH15-26/PH30-41/PH49-50/PA21-40

£5: BT/GY/HS/IM/IV41-51/IV55-56/JE/KA27-28/KW15-17/PA20/PA41-49/PA60-78/PH42-44/PO30-41/TR21-25/ZE

* Free delivery available on 8 or more items for all postcodes in the £5 surcharge range above. Free delivery does not include sundry items as one of the 5/8 items and applies to plants only. We reserve the right to add on a delivery charge when sundry items are included in an order and free delivery is applied incorrectly.

Current Lead Times

Current lead times for retail orders: 24-48hrs.

Suspension of International Deliveries due to effect of BREXIT.

From 1st January 2021, due to new regulations introduced as a result of the UK's exit from the EU, we very much regret that we are unable to deliver plants out-with the UK.

All plants leaving the UK are now required to be issued with a phytosanitary certificate. A phytosanitary certificate certifies the health of each plant leaving our premises and will limit the spread of harmful plant diseases. However, each certificate costs £40.

For deliveries the size of ours, this just doesn't make sense for us or for our international customers, and so we have made the difficult - but necessary - decision to stop selling our plants internationally.  We do very much hope that this will be a temporary measure and look forward to resuming trading internationally in the future.

Delivery Information

Our parcels are handled by DPD using a 24hr service which applies to most areas of mainland UK with the exception of more remote & outlying regions. DPD provides unrivalled tracking of your package ensuring you know where it is every step of the way, as well as providing you with a 1hr delivery window.

Orders are generally turned around within 48hrs - we aim for 24hrs as much as possible. The exception to this is during the lead up to the bare root season which begins in early November when pre-season orders will be collated for dispatch as soon as the stock is ready.

During the late Spring & Summer months, orders placed after 10AM on a Thursday will not be dispatched until the following Monday as we like our stock to arrive in prime condition so this means avoiding weekends!